Privacy Policy

Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, use our services, or engage with our mobile app.

Information Collection

We collect two categories of information:

Personal Information: Data that can identify you, such as your name, address, email address, and financial data (processed securely).Non-Personal Information: Data about your browsing history, cookies, log files, and page views.

Methods of Collecting Information

We collect your information through various methods:

Directly Provided Data: When you sign up for our services, make a purchase, or communicate with us.Indirect Collection: Through third parties and analytics and marketing tools.Automated Technologies: We use cookies and similar technologies, detailed in our Cookie Policy.

Use of Personal Information

We use your personal information to:

Deliver and improve servicesProvide customer supportComply with legal requirements and prevent fraudConduct marketing communications, per your preferencesEnhance our service offerings

Legal Basis for Processing

We process your data based on:

Consent: Specifically granted for certain servicesContractual Requirements: To provide you with requested servicesLegitimate Interests: Necessary for our business operationsLegal Obligations: Compliance with laws

Third-Party Systems and Data Processing

We use a variety of third-party systems to support our services, including but not limited to:

Automation and CRM: Tools such as Keap (Infusionsoft) for managing customer relationships and automationBilling: Systems like Chargebee and GoCardless for processing transactions securelyCommunication and Advertising: Platforms for communication and targeted advertisingLegal and Compliance: Tools such as DocuSign for ensuring legal compliance and tracking user activities

Data Sharing and Disclosure

We share data on a need-to-know basis with:

Service Providers: Partners who assist in delivering our servicesLegal Authorities: When required by law

We do not sell your personal data to third parties.

Data Rights and Choices

You have the right to:

Access your personal dataCorrect any inaccuracies in your dataErase your dataObject to the processing of your dataRestrict data processingPort your data to another service

You can exercise these rights by contacting us or by editing your details via your user account dashboard.

Withdrawal of Consent

If you wish to withdraw your consent for processing your personal data, you can contact us at

[email protected]

.

Data Security and Retention

Data Security: We use advanced technologies to protect your data from unauthorised access.Data Retention: We retain personal data until a deletion request is made. Weekly full backups are retained for 90 days (with six recent copies maintained), and daily incremental backups are retained for 30 days (with 40 recent copies maintained).

International Data Transfers

Your data may be transferred and processed outside the UK under conditions ensuring high levels of data protection.

Changes and Updates to This Policy

We reserve the right to modify this policy and will notify users of significant changes via our website.

Contacting Us

For questions about this policy or our data practices, please contact us:

Email

:

[email protected]

Address

: Lymebourne, Constantine, TR11 5AU

Conclusion

We are dedicated to protecting your privacy and handling your data with transparency and respect. For further information or to manage your preferences, please consult our FAQs or contact our support team directly.