Terms & Conditions

There’s a lot more to Grow Kernow than just software or automation tools – which is why these Terms and Conditions are fairly comprehensive! The following Terms and Conditions govern the use by all users of any and all Grow Kernow materials, products, events, services and websites.

Please read the following carefully. By accessing our website(s), content, platform, services, or products, you agree to abide by these Terms and Conditions of Use.

We may update these terms and conditions at any time by posting changes on our website. Continued use of our website(s), materials, platform or services following such updates constitutes acceptance of those changes.

We are committed to safeguarding your data and fully comply with GDPR 2018. We will never sell, share, or rent your data to third parties.

1. DEFINITIONS

You

: refers to the user, member, or client – or the Director/Agent of the business. By accessing the Site or Platform, you are deemed to have accepted these terms. Where appropriate, “you” or “your” also includes any Authorised Users.

Us, We, or Our

: Grow Kernow Ltd, a company incorporated and registered in England and Wales. You can reach us via email at

[email protected]

or by writing to us at Lymebourne, Constantine, TR11 5AU.

Agreement

: the terms and conditions set out in this document, any amendments we agree with you, and any specific terms provided before use of the Services.

Authorised Users

: Any individual in your business we’ve agreed may benefit from the subscription, membership, or service you’ve purchased.

Intellectual Property Rights

: Includes all intellectual property rights globally, whether registered or unregistered, including but not limited to patents, trademarks, trade names, design rights, copyrights (including software rights), database rights, and rights in know-how.

Subscription

: The service package or access level you’ve purchased from us.

Services

: Includes the Grow Kernow platform, hosting, support, automation tools, and access to marketing knowledge, resources, or content, as specified in your subscription.

Software

: The software and platform components provided by us or our suppliers that enable you to access and use the Services. This includes, but is not limited to, user dashboards, reporting tools, automations, databases and templates.

Start Date

: The date on which your Subscription Period or access to Services begins.

Subscriber Data

: Any data you input or provide to us for use within the Grow Kernow platform or as part of our Services.

Subscription Fee

: The cost associated with your chosen Subscription or Service level.

Subscription Period

: The time frame for which the Subscription Fee applies and during which you have access to the relevant Services.

2. SUBSCRIPTIONS

You can subscribe to any of our services by registering online via our website using our online ordering process, by completing a form at one of our events, or by confirming your purchase with a member of the Grow Kernow team, who will complete the order on your behalf.

Subscriptions may include (but are not limited to) access to:

The Grow Kernow Marketing Automation PlatformOnboarding or Strategy SessionsPremium Support ServicesTraining and Know-how ResourcesCustomised Automation Builds or Campaign TemplatesAny additional services we offer as part of your package

We will send you written email confirmation of your order and, where appropriate, provide login details for you and any authorised users. A link to these Terms and Conditions will be included in the email we send to you. Your use of, or access to, materials, products, and services forming part of your subscription shall be deemed as acceptance of these Terms and Conditions, including any future modifications, until you terminate the service as outlined in Clause 11.

Terms relating to the payment of your subscription are outlined in Clause 8 of these Terms and Conditions.

3. AUTHORITY AND LICENCE

We authorise you and any Authorised Users to access the Grow Kernow platform, services, content, and materials in accordance with your selected Subscription plan, in return for payment of the applicable Subscription Fee.

This Agreement (including the licences granted under it) begins on the

Start Date

of your subscription and will continue until the earliest of the following:

The end of your Subscription Period (unless renewed or terminated in accordance with these Terms); orTermination of this Agreement in line with the clauses outlined herein.

For clarity, your subscription start date is the date of purchase unless otherwise stated in the specific service terms related to your plan.

We grant you a non-exclusive, non-transferable licence to access and use our content and platform for your internal business purposes only. This licence does

not

grant you any rights to the source code of the Software or any of our Intellectual Property Rights.

We confirm that we hold all the rights necessary in the software, platform, content, and materials to grant you the access and licences described in these Terms and Conditions.

You may search, view, copy, and print materials from our website(s) or platform for your own internal business use only. You may not repackage, republish, or resell our content, materials, or services in any form without prior written permission from us.

4. YOUR OBLIGATIONS

You agree—and will take reasonable steps to ensure that all Authorised Users also agree—to comply with the terms of use set out in this Agreement. You must not copy, distribute, transmit, reproduce, sell or resell any of Grow Kernow’s content or materials from our websites, platform, or other sources. You may not store such materials in any form of retrieval system or transmit them directly or indirectly for use in any paid service, document delivery, content redistribution, or systematic circulation—whether for commercial gain, nonprofit use, or otherwise—without our prior written permission.

You are responsible for ensuring that only Authorised Users access the platform or any proprietary content and that login credentials are not shared outside your business or team.

You acknowledge and agree that Grow Kernow (and our licensors) retain all rights, including Intellectual Property Rights, in the software, platform, know-how, content, and services we provide. Nothing in this Agreement grants you ownership rights or any license to source code or underlying frameworks.

You remain solely responsible for how you interpret, adapt, and apply any advice, resources, or know-how from Grow Kernow within your own business context.

Please note: any guidance or content provided through Grow Kernow does not constitute legal, financial, or professional advice. We recommend seeking appropriate professional counsel before implementing any strategies, particularly where compliance or risk is a concern.

If your subscription requires us to work within your business or personal online accounts, by agreeing to these terms you confirm you have the authority to grant us access and operational control to the relevant account functions. You agree to indemnify and hold us harmless from any third-party claims, liabilities, or damages arising from your business activity or content, unless resulting from our own acts or omissions.

You are responsible for configuring your own IT systems, software, and browser security to access the Services and should ensure your devices are protected by up-to-date antivirus and malware protection software.

By providing personal information about yourself or any Authorised Users, you confirm your authority to do so and give us permission to process that data in line with our Privacy Policy, available on our website.

If we provide links to third-party websites or integrations, we are not responsible for their content or services. You and your Authorised Users access such third-party content at your own discretion and risk.

5. OUR OBLIGATIONS

All content, tools, and materials provided through Grow Kernow are based on our extensive experience and industry knowledge. However, we do not make any guarantees or warranties about the specific outcomes—such as leads, conversions, sales, or profits—that may result from applying our strategies. Performance will vary based on numerous factors including your business model, effort, prior experience, industry, and market conditions.

You acknowledge that your decision to purchase a Grow Kernow subscription is based solely on your own judgement. No representation, guarantee, or assurance—verbal or written—by any member of our team alters or overrides the terms of this Agreement.

We accept no liability for outcomes based on your interpretation or use of our materials. Any conclusions drawn from our guidance are your own responsibility.

We are not responsible for errors, omissions, or misconfigurations in any data, materials, or instructions you provide us. Likewise, we are not liable for any impact resulting from actions taken under your instruction. To the fullest extent permitted by law, all implied warranties and conditions are excluded.

We warrant that your use of our platform and materials will not infringe third-party intellectual property rights. Should a claim arise, we will indemnify you against any costs or losses, provided you notify us of the issue within a reasonable time. This warranty and indemnity is unlimited.

We will take reasonable precautions to ensure that the software and data files we provide are virus-free, though we strongly recommend that you use your own cybersecurity measures.

We will use best endeavours to protect your Subscriber Data and ensure regular backups are made. In the event of data loss or corruption, our sole obligation will be to attempt restoration from the most recent backup. We are not responsible for loss caused by any third party (excluding subcontractors working under our direction).

We will do our best to ensure uninterrupted access to our Services, though we cannot guarantee 100% uptime. If planned maintenance is required, we will aim to schedule it outside of standard UK business hours and provide prior notice where possible. We are not liable for any losses arising from downtime. The Subscription Fee remains payable in full regardless of service interruption.

Any specific guarantees we offer in relation to individual products or services are outlined in Clauses 16, 17, and 18.

6. LIMITATION OF LIABILITY

Neither Grow Kernow nor any of its team members shall be liable for any claims or consequences arising from actions taken in good faith, unless proven to be due to fraud, gross negligence, or wilful misconduct.

We accept no liability for delays or failure in delivering services due to circumstances beyond our reasonable control.

Our liability in any situation is capped at the total subscription fees you have paid to us during the three-month period preceding the issue that gave rise to the claim.

Nothing in this Agreement limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to Clause 21:

We shall not be liable for any loss of profits, business, data, goodwill, or for any indirect or consequential losses arising under or in connection with this Agreement.Our total liability under this Agreement, however arising, shall be limited to the total Subscription Fees paid in the 12 months prior to the date the claim arose. You agree that this limitation is fair and reasonable.

We also disclaim any responsibility for businesses or services mentioned, featured, or linked to from our platform or marketing. You should always perform your own due diligence before engaging with third parties.

We are not liable for failures caused by events outside our control, including (but not limited to): supplier failures, strikes, lockouts, communication or utility outages, natural disasters, war, civil unrest, regulatory changes, fire, or severe weather conditions.7. Free Trials & Small Business Bursaries

Your membership may begin with a Bursary period, during which we will cover part or all of your monthly fees for a specified period. This Bursary period is outlined at the time of sign-up and is intended to give new members the opportunity to try our service.

Eligibility for a Bursary is determined at our sole discretion. We reserve the right to limit eligibility or the duration of the Bursary to prevent misuse and may revoke access if we determine you are not eligible. We may use methods such as device ID, payment details, email addresses, and other identifiers to assess eligibility and detect existing or recent members.

Bursaries, like standard membership, have

no minimum term

,

no notice period

, and may be cancelled at any time online.

Your payment method will be automatically charged for the regular monthly membership fee at the end of your Bursary period, and your membership will renew monthly unless cancelled before the end of the Bursary.

To avoid payment, you must cancel by submitting the cancellation form no later than the last day of your Bursary. For example, a one-month Bursary that begins on 1st January must be cancelled by 1st February to avoid being charged.

All payments are processed on the final day of the Bursary period and are non-refundable. You can confirm your Bursary end date at any time by emailing us.

8. Charges and Payment

The subscription fee depends on the option you select and is outlined at the point of sale or on our website. Payment is due at the time of sign-up and, where applicable, will recur monthly or periodically via credit card or direct debit.

By subscribing, you authorise us to charge the payment methods on file for all applicable fees, including renewal charges. This ensures uninterrupted access through automatic payment processing in line with the agreed terms.

If you sign up for a fixed-term contract (e.g. a 12-month coaching programme), you are liable for the full subscription fee even if you cancel before the contract ends. No pro-rata refunds will be given. Please refer to Clause 10 for more on cancellation terms.

If you choose to spread payments over instalments, you are fully committed to paying all instalments. Instalment plans cannot be cancelled mid-term.

Where offered, instalment options will be confirmed along with payment dates upon order confirmation. Instalment payments made by any method other than automated credit card or direct debit will incur an additional charge of £25+VAT per month.

Returned or failed direct debit/credit card payments will result in an administration fee of £75+VAT per failed transaction.

All subscriptions renew automatically at the end of each subscription period unless otherwise agreed in writing. Please refer to Clause 10 for details on cancellation.

Renewal payments are processed automatically on the renewal date and are non-refundable. If a payment is missed, we will contact you to resolve the issue. If we are unable to reach you, we may set up an automated payment plan to recover the missed payment.

9. Late Payment

Late payments on monthly or annual subscriptions will incur a £75+VAT fee to cover administrative costs. Additionally, any payment more than 7 days overdue will be charged interest at a rate of 3% per month above the current Barclays Bank base rate (or the maximum rate permitted by law, whichever is greater).

10. Cancellation and Notice Periods

Standard memberships and Small Business Bursaries have no notice period and can be cancelled at any time by completing the cancellation form or contacting us.

Some advanced membership levels require notice periods, as detailed below:

Inner Circle and Mastermind: 12-month minimum commitment (unless agreed otherwise in writing).Coaching Programme: 12-month initial term, followed by 60 days’ written notice from your next billing date.Masterplan Programme: 12-month initial term, followed by 30 days’ written notice from your next billing date.Pre-Masterplan Programme: 6-month initial term, followed by 30 days’ written notice from your next billing date.Unlimited Passes: 12-month initial term, followed by 60 days’ written notice from your next billing date.

Bursaries can be cancelled at any time without charge, provided the cancellation form is submitted

before an invoice is raised

.

Your subscription remains active until the applicable notice period is served, beginning from the next billing date—

not from the date notice was given.

No refunds or partial refunds will be issued for any monthly or annual fees already paid.

Event tickets are non-transferable and non-refundable.

All outstanding subscription fees must be paid before cancellation can be finalised. If your account is in arrears, you will remain liable for payments and the subscription will not be cancelled until fully settled.

If you are paying by instalments, you are responsible for all remaining payments through the end of your notice period.

If a monthly instalment is missed or not paid in full, the total outstanding subscription balance for the term becomes due immediately in full.

11. TERMINATION

Your Subscription will terminate at the end of your notice period subject to Clause 10 or if you are in material breach of any of these terms and if the breach is not remedied within the period of 20 working days after written notice of it has been given.

Notwithstanding clause 11, if payment of the Subscription Fee is not made in full by the due date(s), without prejudice to any rights or remedies otherwise available, we reserve the right to (a) charge interest on the outstanding balance of all overdue sums at the rate of 3% per month above the current base rate at Barclays Bank or the maximum interest rate permitted by law, whichever is the greater; and (b) suspend or withdraw access to each relevant Service(s).

On termination of this Agreement for any reason:

all licences granted under this Agreement shall immediately terminate ;subject to the exceptions in this sub-clause, you will take reasonable steps to delete the know-how and any materials from your electronic media, including your intranet and electronic storage devices so that you no longer have an electronically functional copy of the Software or any part of our content, know-how and materials.Termination shall not affect or prejudice the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination.

12. SUBSCRIPTION SPECIFIC CLAUSES

If you wish to upgrade to another membership level or change your subscription option, please contact us in writing at:

Lymebourne, Constantine, TR11 5AU

📧

[email protected]

All non-subscription specific clauses are applicable to all subscriptions alongside the relevant subscription specific clause.

13. EVENTS, LOCAL MEETINGS AND MEMBERSHIP

Membership is for use by an individual and can only be used to access online resources and gain entry to events and local meetings by a single named individual (the 'member').

Membership and individual event tickets are not transferable to any other individual, business or event and are non-refundable. They cannot be shared.

All event tickets must be fully paid for at least seven (7) days before the date of the event. If the ticket has not been paid for in full, and/or any outstanding invoices for the ticket have not been paid by that time, the ticket will be automatically cancelled and any payments made will not be refunded.

Livestream and/or recordings of events must not be downloaded, copied, or shared with anyone outside of your business. Breach of this will result in your membership being terminated with no refund and may lead to legal action for breach of copyright.

We retain full rights to all material shared with you.

You may use such material solely for the development or growth of your own business. You may not share, re-sell, re-purpose, or redistribute any of our content under any circumstances.

All members must register in advance in order to attend large-scale in-person events as part of their membership. Registration is not required for local meetings.

Members who have registered for a large event for free via our platform may cancel their booking by emailing

[email protected]

or via the booking portal, at least 28 days before the event.

There is no charge for non-attendance at local meetings. Cancellations made less than 28 days before a large in-person event will result in a late cancellation/no-show fee of between £99 and the full ticket price.

Tickets purchased separately (not included in membership) are non-refundable and non-cancellable.

Late Cancellation / No Show Fees for large events will be charged automatically within 7 days of the event and must be paid before attending any future events.

Unpaid late fees after 28 days will result in suspension of access to events, livestreams, and recordings until the account is brought up to date.

We aim to adhere to the published schedule for all events, but we reserve the right to make changes at our discretion, including but not limited to speakers, dates, venues, and timings.

No such changes will entitle you to a refund. We are not liable for any consequential costs you may incur such as non-refundable travel or accommodation expenses.

14. SPOTLIGHT VIDEOS

We allow a 14-day cancellation period. After this time, payments are non-refundable.

We understand plans can change — we allow two free date changes. After this, we reserve the right to charge a £25+VAT change fee.

Filming slot cancellations must be made at least 24 hours in advance. We reserve the right to charge a £75+VAT cancellation fee for missed or late cancellations.

Travel expenses are included in the price, but we reserve the right to recharge hotel, ferry/air travel, and subsistence where necessary (e.g., early shoots requiring overnight stays).

We may substitute presenters or amend appointment times if needed.

While we aim to complete your video as quickly as possible, we cannot guarantee a completion date.

15. PRODUCTS

All purchases of products provide access to that product by the purchaser for the lifetime of that product. We reserve the right to remove products if we deem that they have reached their valid shelf life.

16. SUBSCRIPTION GUARANTEES
Double Your Money Guarantee

Our 'Double Your Money Guarantee' allows you to use the platform and its resources safe in the knowledge that if after six months of membership you haven’t earned back at least twice your investment in increased gross profit, then we’ll send you double what you’ve paid us in that time.

To qualify for this guarantee, you need to have joined via the relevant guarantee offer page and completed the registration form presented immediately after checkout. If you joined through any other means (e.g. promotional offers or bursaries), this guarantee will not apply.

To be eligible, you must fully engage with the resources, complete tasks in the week they are assigned, dedicate at least three hours per week to working

on

your business (rather than

in

it), and request support when needed.

To claim, you must provide evidence of completed work and, where applicable, financial documentation. Cancelling your subscription or missing payments within the first six months will void the guarantee.

The guarantee only covers the first six months of membership, starting from the date of sign-up. The maximum payable under this guarantee is £990.

How to Claim:

Notify us of your intent to claim via email to

[email protected]

no later than 5 months after your start date. If, after month six, you still haven’t seen an increase in gross profit of at least £990, you must submit your claim no later than 180 days from your join date. If eligible, we will issue payment within 14 working days. Failure to meet these deadlines or requirements invalidates the guarantee.

17. FACEBOOK AD ACCELERATOR GUARANTEES

The Facebook Ad Accelerator is a proven programme. However, it comes with the following guarantees:

100% Absolute Satisfaction GuaranteeYou may claim a full refund within 14 days of purchase if you've fully completed at least two modules and determine it’s not right for you.We Won’t Let You Fail GuaranteeIf you complete the full programme and attend at least three Q&A sessions and still don’t see results after 12 months, we’ll refund your money and, if you wish, create a custom Facebook Ad campaign for you. This campaign must be run as delivered with the suggested budget; any amendments will void the guarantee.

Before claiming, you must complete all modules and meet the attendance requirements. We’ll collaborate with you to design a campaign that aims to generate results.

18. 365 DAY SATISFACTION GUARANTEES

Some of our products and services come with a

365 Day 100% Satisfaction Guarantee

. If you are not completely satisfied within the first 365 days from your purchase date, and have actively used the resource, you may request a refund.

To claim:

Email

[email protected]

no later than 365 days after purchase and return any physical resources (where applicable). Claims without proper engagement with the resource will not be valid.

19. MASTERPLAN GUARANTEES
Top of the Pyramid Guarantee (2023/2024)

If after 12 months in the Masterplan you haven’t made measurable progress and don’t feel like you’re heading toward the top of the pyramid, we’ll issue a full refund and pay you an additional £1,000.

Eligibility Criteria:

To qualify, you must:

Have joined the Masterplan via the relevant guarantee offer page between 1st June 2023 and 31st December 2024.Meet one or more of the following:Your business has been profitable in at least 4 of the last 6 months.You’ve paid yourself more in the last 12 months than the 12 months prior.

You must also:

Follow all guidance during your first 12 months.Spend 3+ hours per week working on your business.Ask for help when needed.Not miss any payments or cancel within your first 12 months.

The maximum payable under this guarantee is £6,988 (12x monthly payments of £499 + £1,000 bonus).

How to Claim:

Inform us of your intent to claim by emailing

[email protected]

no later than 7 months after your start date. If you’re still not seeing progress after month 12 and wish to claim, email us no later than 365 days after joining. Upon eligibility confirmation, your subscription fees will be refunded (up to £5,988) and £1,000 will be paid via BACS within 14 working days.

Note: This guarantee does not apply to the 'Pre-Masterplan' programme.

20. EXHIBITORS

If full payment of the Exhibitor Fee is not received before the Event, we may (at our sole discretion) either require such payment as a condition of the Exhibitor’s entry or refuse the Exhibitor entry altogether.

No refund of any portion of the Deposit will be made, and any remaining balance will still be due where entry is refused under this clause.

We reserve the right at any time to change the size or location of an Exhibitor’s allocated space at the Event. We accept no liability for such changes except, where applicable, to refund a proportion of the Exhibitor Fee if the space is reduced in size. We will contact you (where possible) to discuss any such changes.

We are under no obligation to provide a specific location, stand number or floor plan space. We also reserve the right to alter the layout or stand numbering without liability.

We will always aim to adhere to published schedules but reserve the right to change event details at our discretion—including speakers, content, dates and times—due to unforeseen circumstances such as illness or weather. Such changes do not entitle Exhibitors to refunds or compensation for related costs (e.g. travel or hotel bookings).

Assignment, sub-letting, or licensing of the allocated area (whole or part), and the display or distribution of materials on behalf of non-exhibitors is strictly prohibited.

If you wish to cancel your Booking, you must notify us in writing. Acceptance of the cancellation is at our discretion, and if accepted, the following cancellation fees will apply:

20% if cancellation is received more than 240 days before the Event 80% if received between 240 and 60 days 100% if less than 60 days

We reserve the right to terminate any Booking immediately by written notice if you:

fail to make payment by due date breach these terms and do not rectify the breach within 3 days of written noticeare declared bankrupt or enter into liquidation, or have a receiver or manager appointed

If we cancel your Booking, we may retain all monies paid.

Participation in our Events is entirely at your own risk, including injury to your team or damage/loss to property.

Early Exit

: To preserve the integrity of the event, an 'Early Exit' Surcharge of £800 +VAT will be automatically applied to any Exhibitor who begins dismantling their stand before 3:30pm on the final day of the event.

21. GENERAL PROVISIONS
Promotion

: We may include your name and logo on our website, marketing materials and social media, and may reference your progress as part of our promotional strategy.

Employees

: Both parties agree not to directly or indirectly employ or solicit each other’s employees during the relationship or for 12 months after it ends. If breached, the offending party agrees to pay 50% of the employee’s annual salary within 30 days.

22. CONFIDENTIALITY

You acknowledge our Confidential Information includes all our content, materials, and software.

We acknowledge your data and information are your Confidential Information.

Both parties will use their best endeavours to ensure Confidential Information is not disclosed in breach of this agreement.

Neither party is responsible for loss, destruction, or disclosure caused by third parties (excluding our sub-contractors related to data backup or maintenance).

This clause survives termination of the agreement.

23. ASSIGNMENT OF RIGHTS

We may assign or transfer our rights and obligations under these terms. Our rights will extend to our successors and assignees.

You may not assign or transfer any of your rights or obligations without prior written consent.

If any term is deemed invalid or unenforceable, it will be severed and the remaining terms will continue in effect.

These terms form the entire agreement and override any previous discussions or understandings.

No amendment is valid unless published on our website in writing.

You acknowledge that you have not relied on any representation or warranty not expressly set out here.

Failure to enforce any provision shall not be a waiver of our rights.

These terms are governed by the law of England and Wales.

24. DISCLAIMER

We provide no warranties or guarantees except those outlined in Clauses 16, 17, and 18. All other implied warranties are excluded to the extent permitted by law.

We conduct our services professionally and according to best practices. While we use our best efforts to maintain quality and keep resources up to date, we may amend or replace any part of our services at our discretion.

25. FORCE MAJEURE

We are not liable for any delay or failure in delivering services or events due to circumstances beyond our control, which could not have been reasonably foreseen or prevented.

This does not apply to general economic conditions.

26. DISPUTES

This agreement is governed by the laws of England and Wales.

In the event of a dispute, we agree to independent arbitration. The decision will be binding on us, but not on you. If you are not satisfied, you retain the right to pursue the matter through the courts.